Refund policy

CANCELLATION POLICY

Cancellation Before We Have Shipped Your Order

In case you cancel your order before we have shipped it, you will get 100% refund of the bill amount. To cancel, you can write to our customer support team on connect@zoe.menu with the subject line - "Cancel My Order 

Cancellation After We Have Shipped Your Order

In case your order has been shipped by us, you will get 90% refund of the MRP value of the products ordered by you. We provide free shipping service to all our customers, hence in case a customer cancels their order, we charge them a shipping fee.

To cancel, you can write to our customer support team on connect@zoe.menu with the subject line - "Cancel My Order 

RETURN, REPLACEMENT AND REFUND POLICY

Returning An Item You Have Received

We have a "no-questions-asked" refund policy. You can raise a request to return/exchange a product within 7 days of its delivery. We charge you 10% of the MRP value of the products returned by you as cancellation charges. Why do we charge this? This is how much it costs us to ship your order to you. Since we do not charge a shipping fee, we think it's only fair for the customer to bear the cost of shipping the products back to us.

How to claim a refund

  • You receive delivery of Mamalife Protein Supplements.
  • In case you are not sure about the product, you send us an email with the subject line “I want money back for my Order ID….”
  • Our team will call you within 24 hours and initiate the pickup.
  • As soon as we receive the product, we will initiate a refund to your account immediately. You shall get the refund in your account within 2-4 business days. 

Pre-requisite for accepting a return request and refunding of the amount.

  • The product should not be damaged or opened.
  • The product should be in the original packaging including price tags, labels, freebies, etc.
  • The return request should be initiated within 7 days of receiving the order.
  • No return or refund is available for products ordered on a discount.

Returning A Product Received In Damaged Condition

Our shipments go through rigorous quality check processes before they leave our premises. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund. In this case, you can inform us about the issue within 7 days of receiving the order on hi@mamalife.in with the subject line "Damaged/defective product received”.

Missing Items In Your Product

In case one or more items in your pack is missing, you can drop us an email on hi@mamalife.in with the subject line "Missing Item". We will get back to you within 48 hrs and ship the missing orders to you on priority.

Mode Of Refund For The Returned Orders

In case of payments done through debit/credit cards, UPI, Paytm wallet, net banking, or any other wallet, the refund will be processed to the same account from which the payment was made.

We also have the option to refund you the amount via Mamalife coupons, or Mamalife credits, which can be used during future purchases.